Job Description

To enter the screening process, please go directly to apprenticareers.org and select Apply from the For Applicants drop-down menu. "To expedite your Apprenti application, please type "University of Michigan" in the referral source field." This will take you to the assessment landing page. Once there, please follow the steps outlined below.

Please review the landing page and register (be sure to select the University of Michigan as the referral source when registering).
Once the registration has been completed, please follow the prompts for the assessment.
This assessment will take approximately 1.5 - 3 hours. (Be sure to view the prep resources before attempting the assessment.)
If you score 80% or above on the assessment, an Apprenti representative will reach out within 48 hours.
Please reach out to tjeffers@apprenticareers.org with any questions or concerns.
Please note that applying & passing the Apprenti assessment does not guarantee you an interview with Apprenti or the University of Michigan. There are a limited number of interview slots available and we will prioritize candidates based on the order in which we receive applications.

A cover letter and resume are required. The cover letter must be on page one of your resume and should:

1. Specifically, outline the reasons for your interest in the position
2. Outline your particular experience that directly relates to this position

The salary for this opportunity will be $40,000, which will increase to $42,000 once training, certifications, and six months of successful on-the-job training and work are completed.

Schedule: Monday-Friday 8 am-5 pm

Who We Are
The College of Literature, Science, and the Arts (LSA) Technology Services organization wants you to join our Support Services organization. Support Services is a part of LSA Technology Services. We primarily work in person at U of M's Ann Arbor Campus. We aim to provide delightful customer experiences with every customer interaction while resolving technical support requests and incidents. We are a customer service organization committed to providing exceptional technology support experiences. Join our team, and you will be a member of the largest college within the University of Michigan, engaging with the Leaders and Best in research and education!

Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

Generous time off and parental leave
Options available for a remote work schedule
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Dental, vision, and life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Paid professional development opportunities
Responsibilities*
Provide delightful customer service to faculty, staff, and students
Troubleshoot, evaluate, and solve technology requests and incidents
Support requests by phone, chat, walk-in, and email
Circulate loaner audio-visual and computing equipment
Modify support articles to maintain our internal knowledge base
Required Qualifications*
An associate's degree in a related field or equivalent combination of education, certification, and experience
One or more years of customer service or technical support experience
One or more years' worth of experience in the usage and troubleshooting of computer environments