Job Description

Description

The Information Technology Services Modernization Program at West Virginia University is currently accepting applications for a Modernization Program Change Management Lead.


About the Opportunity

The Modernization Program Change Management Lead will oversee all change management activities for the Modernization Program at WVU. The CM Lead will serve as the conduit between the Modernization Program Director, the program workstream leads (Data Strategy, Student Experience, ResearchConnect, Workday Business Modernization), and the functional stakeholders across the institution.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

37.5-hour work week
13 paid holidays (staff holiday calendar)
24 annual leave (vacation) days per year (employee leave)
18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
WVU offers a range of health insurance and other benefits
401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
Wellness programs

What You'll Do

Create and implement a comprehensive change management strategy that minimizes end user resistance and maximizes end user engagement as well as driving sustainable adoption, greater utilization, and higher proficiency in changes that impact employees, with a focus on business results achieved. This role will focus on driving comprehensive engagement efforts with key stakeholders and organizational leaders across the university as well as enabling the organization’s understanding of the change management portfolio (e.g., benefits and risks of initiatives).
Support the development of a standard CM methodology (e.g., processes, work products, KPIs, reporting).
Coordinate change management and communications resources (time, people, financial) across the Modernization Program workstreams. Work with Modernization Program Director and implementation partner (Huron) to ensure change management deliverables and timeline are realistic and on target. Establish and manage to change management performance targets, reporting regularly on key metrics.
Maintain active, two-way communications to engage and seek actionable feedback from stakeholders. Escalate issues and communicate with the workstreams and the Program Director in a timely manner. Address and arbitrate escalated issues and resolve competing priorities to achieve win-win outcomes, collaborating with program leadership and stakeholder groups as appropriate.
Work with Modernization Program workstream leads and implementation partner (Huron) to identify functional dependencies across the workstreams and ensure proper levels of cross-functional awareness of dependencies.
Lead, through informal authority, efficient, enthusiastic and proactive stakeholder engagement in a continuously changing environment, holding true to WVU’s vision and core values.

Qualifications

Bachelor's degree in organizational development, communications, or related field.
A minimum of seven (7) year of experience in enterprise level transformation change management experience.
Any equivalent combination of related education and/or experience will be considered.
All qualifications must be met by the time of employment.

Knowledge, Skills, and Abilities

Strategic Manager: A proven leader, who is decisive and capable of developing plans and activities that facilitate the achievement of a strategic vision.
Commitment to Action: Strong bias towards action and a high degree of initiative, balancing the need to be transparent and broadly engage the University community with a sense of urgency, accountability, and commitment to completion of plans.
Innovator: Focused on organizational excellence and solutions; anticipate issues, break down barriers, and utilize a creative problem-solving approach to remedy quickly.
Communicator: An influencer, who is patient, persistent, persuasive, and tactful; utilizes written and verbal communications that are clear, responsive, timely, and professional.
Collaborator: Establishes and maintains highly collaborative and trusted working relationships with individuals from diverse backgrounds across the campus; engenders trust and credibility among stakeholders.
Team Builder: creates a shared vision and an environment for high performance. Works well in formal and informal teams, valuing and respecting diversity in people, opinions and experiences.
Service Excellence: Committed to achieving change across all levels of an organization by enhancing service, improving processes, adopting best practices, and eliminating non-value-add activities.

Preferred Qualifications

Master's degree
Significant experience leading enterprise level transformation change management in higher education and/or health care.
Significant process improvement experience.
PROSCI certification and/or significant experience and strong delivery record in change management and associated resource management.
Flexibility to manage in a matrixed organization, understanding how to use influence and trust to build and sustain relationships without direct reporting lines.