Job Description

About the Department
The Department of Electrical and Computer Engineering (ECE) has as its mission the accumulation, generation, and dissemination of knowledge in Electrical and Computer Engineering. Central to the mission is a high quality research and educational program that benefits our students, the State of North Carolina, the nation and the world. The Department acts as a focal point for development, growth and entrepreneurship. The national and international reputation of the Department facilitates future growth in areas of fundamental economic importance to the State.
Essential Job Duties
We are seeking a highly skilled Linux Desktop Support professional to join our team and take charge of the hardware and software administration for our growing (200+) fleet of desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux. As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation and optimal performance of our Linux-based desktop infrastructure, providing technical support to end-users, and resolving hardware and software-related issues efficiently.

We offer a benefits package and opportunities for growth and development. If you are a Linux enthusiast with a passion for providing exceptional desktop support, we would love to hear from you. Apply now to join our dynamic team!

Responsibilities include but are not limited to:
Perform hardware and software administration for two hundred desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux.
Deploy, configure, and maintain Linux-based operating systems and applications.
Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting hardware and software problems, and resolving technical incidents in a timely manner.
Troubleshoot and assist end user issues with networking, printing, drivers, and network storage within the Gnome desktop environment.
Conduct regular system maintenance, including OS upgrades, patches, and security enhancements.
Manage user accounts, permissions, and access rights on Linux desktop systems.
Monitor system backups and perform archival of data as users leave or systems are replaced.
Monitor system performance and proactively identify potential issues or areas for improvement.
Document system configurations, processes, and troubleshooting procedures.
Stay updated with the latest industry trends and technologies related to Linux desktop support.
Other Responsibilities
Other duties as assigned
Qualifications
Minimum Education and Experience
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Other Required Qualifications
Proven experience in administering physical (not virtual) Linux systems, particularly running RedHat Enterprise Linux and Ubuntu Linux.
In-depth knowledge of Linux-based operating systems, including installation, configuration, and troubleshooting.
Experience with hardware troubleshooting, including desktops, workstations, and laptops.
Familiarity with network protocols and services, such as TCP/IP, DNS, DHCP, and VPN, as well as how to manage local firewalls.
Proficiency in diagnosing and resolving software-related issues, particularly with apt and yum.
Ability to work independently, prioritize tasks, and manage time efficiently.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Preferred Qualifications
Certifications such as Red Hat Certified Engineer (RHCE) or CompTIA Linux+ are a plus.
Previous experience within an academic institution or national research lab.